Cancellation & Refund Policy

Cancel Anytime. No Automatic Renewal After Cancellation. Get a prorated refund for unused annual subscription time.

Cancel anytime

Administrators can cancel a Professional or Business subscription at any time from Settings → Billing.

No automatic renewal after cancellation

Cancelling stops all future automatic renewals immediately.

Prorated refunds

We refund the unused part of the current annual period: the amount paid multiplied by the unused time and divided by the length of the period, rounded down to the cent, less anything already refunded. There is no separate 14-day refund limit.

See the estimate first

Before you confirm, the Billing page shows the refund you will receive. Refunds are issued through Stripe to the original payment method and can take 5–10 business days to arrive.

After cancellation

Your company moves to the Free plan and all records, history and files are preserved and can be exported. If you have more active equipment than the Free plan allows, the equipment added first stays in use up to the limit and the rest becomes read-only: it stays visible and exportable, but no new work can be recorded on it until you retire equipment you no longer use or upgrade again.

Your data

Administrators can export all of the company's records and files at any time, on every plan.

Questions

Email support@scoreusgage.com with any question about a cancellation or refund.