Frequently Asked Questions
Is the Free plan really free?
Yes. The Free plan includes up to 25 active equipment records and unlimited users, with no credit card and no time limit.
Do you charge per user?
No. Every plan includes unlimited users. You pay only for the plan that fits your equipment.
What counts toward the equipment limit?
Active equipment. Retired equipment keeps its complete history but does not count toward your plan's limit.
What happens if I cancel a paid plan?
Automatic renewal stops, you receive a prorated refund for the unused part of the year, and your company moves to the Free plan. You see the refund estimate before you confirm, and all records are kept.
How is billing handled?
Professional and Business are billed once a year in US dollars through Stripe Checkout. Monthly billing is not offered.
Can I import my existing equipment list?
Yes. Professional and Business include bulk import from Excel templates for equipment, calibration history, preventive maintenance and service records.
Does it work on phones?
Yes. QR labels open the equipment page in any phone browser, where people can check readiness, report issues and record work according to their role. No app installation is needed.
Which languages are available?
English, Simplified Chinese, Traditional Chinese, Vietnamese, Japanese, Korean, Spanish, German and French. Equipment descriptions and notes stay in the language they were entered in.
Can I export my data?
Yes. Administrators on every plan can download all records and stored files as a ZIP of spreadsheet-ready CSV files, including after a downgrade or cancellation.
How is my company's data protected?
Each company has its own account, and every request, file, report and export is restricted to that company. Sign-in uses one-time email codes, and multi-factor authentication is available.
Can outside calibration labs use the system?
Yes, on the Business plan. Vendors sign in to a restricted portal, see only the equipment you assign to them, and submit results and certificates for your review.
How do I get help?
Email support@scoreusgage.com. Signed-in customers can also open a support request from the Support page.
Is it hard to move my data out if I leave?
No. Administrators on every plan, including Free, can download all records as an Excel workbook or spreadsheet-ready CSV files, plus every certificate, photo and attachment organised by equipment, at any time, before or after cancelling. There is no exit fee, and you can delete your company yourself under Settings.
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